Returns - For any reason the product you have ordered is faulty or damaged at the time of delivery Wandering Folk will replace the damaged/faulty product. Please note that Wandering Folk requires photographic evidence of faults within 24 hours of delivery. If you have another reason for returning your item, please email us your explanation within 7 days. Replacement is at the discretion of Wandering Folk and may not be offered if we believe your claim is false.
Please email us at email@example.com and include your order number and contact information. We aim to respond to your email within 24 hours. Refunds may take up to 10 working days depending on your bank and may take longer for international orders.
Return shipping costs - Subject to our obligations under the Australian Consumer Law or similar legislation, for returned items you will be responsible for shipping and handling charges back to us. In the event of faulty items, we will refund your shipping and handling charges after photo of receipt is emailed to us. If the package does not reach us safely we will not be able to complete the refund, we recommend sending via Aus Post standard pre paid traceable satchels for peace of mind and to retain proof of postage until you have received confirmation that your return has been received.
* Please do not send returns back to us in express satchels. Standard satchels are preferred to keep the charges lower. If you send express we will only refund you the standard shipping charge.
Refund Fees - We are charged fees from Shopify Gateway/Paypal/Afterpay for each Sale/Refund. In the case of refund of a non-faulty product these fees will be added to your refund total. Contact us firstname.lastname@example.org for any further queries.
Exchange on an item - Due to the limited nature of our pieces, we do not offer exchanges on any items if you decide you made the wrong choice. If you would like a different colour, we recommend purchasing the new item online to avoid missing out and following the returns process above for a refund.
All Exchanges will be processed with 1-2 working days of receiving your returned item. Contact us email@example.com for any further queries.