The following terms and conditions apply between US, The ThrowDown Original, and YOU the customer.
Quality: All the items for sale are tested by ThrowDown’s Quality Control service in order to certify their accordance to ThrowDowns stringent quality requirements.
Description: We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.
We reserve the right to refuse orders where product information has been wrongly published, including prices and promotions.
Sizes: Please refer to the online shop for clarification of each item.
Discrepancies: We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, we cannot guarantee that your monitor’s display will accurately reflect the color of products.
The ThrowDown incorporates traditional handwoven Ikat, which is made by Indonesian Tenun dyeing techniques. As a result,irregularities in designs and colours may occur,these are not considered as defects, but evidence of the authenticity and genuineness of the process itself. In this note we will NOT exchange any ThrowDowns for size or colour discrepancies.
Price indicated on our online store applies to the item delivered to your door, thus includes shipping cost. Prices are stated in AUD. Price and availability of these products sold on this site is subject to change without notice.
Full payment is required before shipping; it is only effective when the funds are received net of charges into the ThrowDown’s bank account. You can pay your order only via PayPal or Bank transfer. We invite you to visit PayPal’s web site at www.paypal.com for more information.
Personal data is processed using automated tools and is exclusively for the purposes indicated.
Once the order has been processed, we cannot make any changes or cancel your order. In the event of unavailable stock situation, we will liaise with you by email to propose an agreeable alternative.
Orders are prepared from readily available stock; they are sent immediately upon reception of the full payment into ThrowDown’s account. The delivery time will be within 5-7 working days regular post and 1-4 working days Express post within Australia and please contact us for international via email@example.com. The shipping information (AWB) will then be sent to you by the ThrowDown, so you can track your order.
Free home delivery offered within Australia for orders over $99aud:
ThrowDown offers free courier delivery within Australia. To ensure that your delivery arrives on time and in pristine condition we use Australia Post.
Australia Post will deliver directly to your door with service excellence. A signature may be required upon delivery, however, a family member or colleague (in the instance of an office address) can sign on your behalf. In the absence of a signature, a notice will be left advising of redelivery.
The ThrowDown will not take any responsibility for lost or damaged goods once they have been signed for or authorised to be left in a safe place.
Courier delivery to a PO Box is not permitted due to security reasons. If you have any questions regarding delivery please send a message via firstname.lastname@example.org.
International – Please contact us via email for your shipping quote – email@example.com
For all International Orders we use Australia Post.
The ThrowDown is not responsible for any matter regarding the custom policies or administrative fees and duties that may apply in the customer country. We will be happy to assist you if you have any questions about this matter.
Use the shipping information, with the Tracking number sent to you by ThrowDown to track the status of your shipment.
CONDITION OF REDEMPTION
Products are guaranteed original and genuine. The invoice is the certificate of guarantee. Courier is responsible of delivering goods in the same quantity and state as per their pick-up. Upon redemption, you are responsible of checking your parcel, and the integrity of the ThrowDown seal; any discrepancy such as damage or loss, should be escalated, and claimed directly to the courier. Any events, whatever they are, which evade ThrowDown’s will power (force strike, administrative decision, shipping problem, etc.) and which may affect the execution of the delivery, cannot be used against ThrowDown as a matter of cancellation of the order, neither can give you the right to claim for damage and interests.
We supply a commercial invoice only. We will not be held responsible to supply any additional document.
RETURN & EXCHANGE POLICY
The ThrowDown has a no refund policy
The ThrowDown incorporates traditional handwoven Ikat, which is made by Indonesian Tenun dyeing techniques. As a result, irregularities in designs and colours may occur, these are not considered as defects, but evidence of the authenticity and genuineness of the process itself. In this note we will NOT exchange any ThrowDowns for size or colour discrepancies.
However in the event that a product would not give you entire satisfaction due to a MAJOR defect, you can return it to us for an exchange, but you will be responsible for the shipping costs for sending back the return and for receiving the replacement item, so please check the shipping costs involved. We accept returns of merchandise purchased only from our web site within 30 days from the date of shipment. Please include your order/invoice on the outside of the package.
PROCESS OF RETURNING AN ITEM
Please send an email to firstname.lastname@example.org. Please list your Name, Invoice Number, and the Reference of the item(s) you would like to return.
Please specify the reason, or send a photo if there is a MAJOR defect.
Our customer care will handle your claim within 5-7 working days.
When your claim is accepted, you will receive a confirmation email, and you will be asked to return the item to our address, along with all information stated above. We will exchange only the item – NO refund is given. For more details on our Return & Exchange Policy please contact us at email@example.com